Voysera
العربيةTalk to us
Voice and messaging infrastructure

Every call.Every chat.Every dialect.

AI agents on phone, WhatsApp, Instagram, Messenger, web and kiosk, with workflows that finish the job end to end. Millions of calls processed. Built in Bahrain.

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  • Phone
  • WhatsApp
  • Instagram
  • Messenger
  • Web
  • Kiosk
Trusted byZainGFHKhaleeji Bank
بحرينيBahrainiسعوديSaudiإماراتيEmiratiكويتيKuwaitiقطريQatariعُمانيOmaniعراقيIraqiشاميLevantineمصريEgyptianسودانيSudaneseيمنيYemeniمغربيMoroccanجزائريAlgerianتونسيTunisianليبيLibyanفصحىModern Standard
A customer in Bahrain talking on his phone
Who we are

Built in Bahrain for every customer conversation.

Voysera is the communication layer between your customers and your business. We run voice lines, WhatsApp, Instagram and Messenger, the AI agents and the workflows behind them, so every conversation is answered, handled and closed end to end, at any volume.

The customer
Gets an instant answer in their own language, day or night.
The business
Serves millions of conversations without growing the team.
Your team
Takes the complex cases, with the full context of the conversation.
The problem

Call centres don't scale. Demand does.

  1. 01

    Peaks break the queue

    Callers hold, give up and call back, so the load doubles at the worst moment.

  2. 02

    Nights and weekends

    After hours means voicemail, overtime or requests that are never picked up.

  3. 03

    Press-1 menus

    IVR trees frustrate callers and usually still end with a transfer.

  4. 04

    Language coverage

    Every Arabic dialect, English and expat languages are costly to staff on every shift.

  5. 05

    Outbound at volume

    Collections, reminders and surveys need temporary teams and weeks of dialling.

  6. 06

    Work after the call

    Notes, follow-ups and system updates are manual, slow and easy to miss.

Problem and solution

Same outcomes. A fraction of the time and cost.

TaskThe traditional wayWith Voysera
Reach 100,000 customers with a campaignTemporary call teams, 2–3 weeks, uneven coverageLive in days, every call logged and on script
Handle peak call volumesCustomers wait, abandon or call backEvery call answered at once, no hold time
Serve customers after hoursOvertime, voicemail backlog, missed requests24/7 on voice, WhatsApp, Instagram, Messenger and web
Serve every Arabic dialect, English and 70+ more languagesMultilingual hiring is costly and hard to scheduleEvery dialect and language from day one
Collections and payment remindersManual dialling, uneven follow-up, agent fatiguePolite, persistent calls with structured outcomes
Finish the work after the callAgents type notes and update systems by handAutomations update systems and message the customer
At scale

Built for volume. Automated end to end.

Millions
Calls processed
24/7
Answered, no hold, no queue
70+
Languages, Arabic-first
300+
Concurrent calls

What runs on Voysera

  • Inbound linesService hotlines answered by AI agents
  • OutboundCollections, reminders, surveys and sales
  • Social channelsWhatsApp, Instagram and Messenger, AI-handled
  • Chat to voiceOne tap in a chat, a call back in seconds
  • Kiosks and screensVoice self-service in lobbies and malls

Workflows, end to end

  • Multi-step workflows
  • WhatsApp, SMS and email
  • System and CRM updates
  • Callbacks booked
  • Hand-offs with context
  • Every conversation scored

Every conversation, on every channel, ends in an outcome: the record is updated, the customer gets a message, and the exchange is transcribed, scored and reported.

Infrastructure and reliability

One infrastructure for every channel.

  1. ChannelsPhone · WhatsApp · Instagram · Messenger · Web · Kiosk
  2. AI agentsReal-time voice and chat, Arabic-first
  3. WorkflowsMulti-step journeys, tools, APIs and hand-offs
  4. TelephonyCarrier-agnostic SIP: any carrier, any PBX
  5. DeploymentOur cloud or fully on your premises

  • Carrier-agnostic telephony

    Connects to any carrier or PBX over standard SIP. Keep your numbers and your provider; calls reach the agent directly.

  • Capacity reserved per customer

    Concurrent-call limits and an inbound reserve, so campaigns never crowd out service lines.

  • 300+ concurrent calls

    Scales horizontally past 300 simultaneous conversations, in our cloud or on your own servers.

  • No single point of failure

    AI runs across several providers and regions, with automatic fallback mid-traffic.

  • Zero-downtime releases

    Updates never interrupt a live conversation, and any version can be rolled back instantly.

Partners

Trusted by Bahrain's leading names.

Partnership signing, Voysera and Zain Bahrain.
Partnership signing, Voysera and Zain Bahrain.

Telecommunications · Strategic growth partner

1 tapfrom chat to a live voice agent

The voice AI inside Zain OneCX.

Voysera and Zain Bahrain signed a strategic growth partnership. Through OneCX, Zain's customer-experience portfolio, Voysera's voice agents run at telecom scale for Zain's customers and for the enterprises OneCX serves.

Collections
Outbound calls that record promise-to-pay.
Routing
Natural speech replaces press-1 menus.
Service
Inbound agents with callbacks and transfers.
Surveys
Automated outreach with categorised answers.
WhatsApp
One tap from a chat to a voice call.
Onboarding
New customers onboarded and supported in Bahraini Arabic.
Voice kiosk at GFH.
Voice kiosk at GFH.

Investment banking

1 platformkiosks, lines and campaigns

Voice kiosks welcome visitors at GFH Tower, while AI agents run GFH's inbound service and outbound campaigns in Arabic and English.

  • Kiosk
  • Phone
  • Outbound
Khaleeji Bank

Islamic banking · Call centre

24/7banking service, no hold time

AI agents answer the bank's customers around the clock, verify them securely, resolve banking enquiries and hand complex cases to staff.

  • Call centre
  • Phone
  • On-premises
Use cases

One platform, every industry.

  1. 01

    Banking

    Balances, card blocks, disputes and identity checks.

  2. 02

    Finance

    Loan details, repayments, top-up offers and past-due reminders.

  3. 03

    Telecom

    Plans, usage, bill payments, top-ups and outage triage.

  4. 04

    Insurance

    Policy questions, quotes and renewal reminders.

  5. 05

    Government

    Service enquiries, citizen reports and appointment booking.

  6. 06

    Retail and malls

    Orders, returns, offers and voice wayfinding on kiosks.

  7. 07

    Collections

    Promise-to-pay calls with structured outcomes, at volume.

  8. 08

    Surveys and research

    Satisfaction surveys and market research at scale.

How it works

From first word to final outcome.

  1. Instant1

    Reach out

    Phone, WhatsApp, Instagram, Messenger or web.

  2. Opening2

    Verify

    Recognises returning customers and checks identity by voice.

  3. Conversation3

    Understand

    Any Arabic dialect or English, switching when the caller does.

  4. During the call4

    Act

    Updates records, books callbacks and sends messages live.

  5. After the call5

    Close

    Hands off with full context, or wraps up. Every call is scored.

Our commitments

Six commitments in every deployment.

  1. 01

    Always answered

    Capacity is reserved for your lines, so every call is picked up at any volume.

  2. 02

    Your data, your choice

    Run in our cloud or fully on your premises, inside your network.

  3. 03

    Personal data protected

    Role-based access masks personal data from users who do not need it.

  4. 04

    A human when it matters

    Complex cases reach your staff with the full transcript and context.

  5. 05

    Safe changes

    Improvements ship without disrupting service, and can be reversed at any time.

  6. 06

    No lock-in

    Multiple AI providers with automatic fallback, under one platform.

Let's talk

Let's put a voice agent on your busiest line.

Leadership

  • Luay NasrManaging director
  • Zaid KaraymehManaging director

Get in touch

+973 6676 6778Email us